Senior Customer Service Representative Job at Insight Global, Tempe, AZ

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  • Insight Global
  • Tempe, AZ

Job Description

Insight Global is hiring for Senior Customer Service Representatives to join a leading global platform in the crypto and Web3 space is seeking a Senior Customer Support Associate to join its Credit Card Support team. This team is dedicated to delivering exceptional service and support to users of a digital credit card product. The ideal candidate will be a proactive problem-solver with a passion for client service and a strong understanding of financial services.

Key Responsibilities

  • Respond to routine customer inquiries with professionalism and accuracy.
  • Recommend solutions based on customer needs and document interactions thoroughly.
  • Escalate complex issues appropriately, including those requiring risk assessment or exception handling.
  • Stay current with product updates and integrate new information into customer interactions.
  • Ensure compliance with industry regulations and internal policies.
  • Maintain excellent attendance and reliability, including availability for weekends and holidays.
  • Communicate clearly and build rapport with customers using plain language.
  • Embrace feedback and coaching to improve performance.
  • Manage multiple tasks and systems during live interactions.

Required Qualifications

  • High School Diploma, GED, or equivalent.
  • Minimum 5 years of customer service experience, preferably in a contact center or financial services environment.
  • Proven ability to resolve customer issues with empathy and accuracy.
  • Strong communication skills and a collaborative mindset.
  • Intermediate proficiency with computers and modern technology platforms.
  • Ability to adapt quickly to new information and changing environments.
  • Commitment to delivering excellent service with integrity.

Preferred Qualifications

  • 5+ years of experience in banking or financial services.
  • Associate Degree or higher.
  • Familiarity with digital financial products or crypto-related services is a plus.

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